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PenCLAHRC’s Operational Research team PenCHORD, have recently teamed up with the Devon Partnership Trust in order to reduce waiting times for mental health assessments.
The Trust wanted to change the way patients were booked into specialist assessment centres across Devon by introducing a new ‘Choose and Book’ system, allowing patients to select the preferred location of their appointment.
Before launching the new system blindly, the Trust teamed up with PenCHORD to help them validate and improve the proposed new system before it was officially rolled out. The PenCHORD team were able to create a detailed simulation of the referral and assessment pathways...Read more