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Posts Tagged: Waiting times

A pioneering simulation project slashes waiting times in Devon

Posted on May 19th 2016
in Project update

PenCHORD team working

PenCLAHRC’s Operational Research team PenCHORD, have recently teamed up with the Devon Partnership Trust in order to reduce waiting times for mental health assessments.

The Trust wanted to change the way patients were booked into specialist assessment centres across Devon by introducing a new ‘Choose and Book’ system, allowing patients to select the preferred location of their appointment.

Before launching the new system blindly, the Trust teamed up with PenCHORD to help them validate and improve the proposed new system before it was officially rolled out. The PenCHORD team were able to create a detailed simulation of the referral and assessment pathways...

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