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I am a mixed-methods researcher interested in healthcare provision, service improvement and preventative medicine. I joined PenCLAHRC at the beginning of 2014 to work with the Avoidable Acute Admissions study investigating differences in patient pathways through acute care. During this project I used Value Stream Mapping, applying it systematically in multiple Emergency Departments.
My background is in understanding, and looking for improvements in patient's experience of their care. I graduated from the University of Birmingham, where, after work with health economists to define choice characteristics in colposcopy patients, I gained my PhD. I went on to manage the Stroke theme of their CLAHRC, a collaboration through which I developed ways to collect and link data between primary care, secondary care and the ambulance service.
Interest in how healthcare is organised and applied brought me to my current work on the Rapid Intervention Service project. Through this research I aim to look at the effectiveness of community interventions to avoid hospital stays for people at risk of being admitted, and to map the variety of these services across the region.
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University of Plymouth
Areas of expertise
Patient experience, mixed-methods research
27 November 2017
A paper published in the journal Health Research Policy and
Systems, reports on a tactic...
21 November 2017
Inspired by her own experience as a mum to child with
autism, a dental hygienist...
15 November 2017
Health provision is moving away from disease-based models to person
centred delivery. This study addresses...
Theme: Evidence for Policy and Practice
The aim of this project will be to assess the impact of a new
Theme: Mental Health & Dementia
Realist review of interventions to tackle healthcare professionals’
mental ill health and its impacts on...