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I am a mixed-methods researcher interested in healthcare provision, service improvement and preventative medicine. I joined PenCLAHRC at the beginning of 2014 to work with the Avoidable Acute Admissions study investigating differences in patient pathways through acute care. During this project I used Value Stream Mapping, applying it systematically in multiple Emergency Departments.
My background is in understanding, and looking for improvements in patient's experience of their care. I graduated from the University of Birmingham, where, after work with health economists to define choice characteristics in colposcopy patients, I gained my PhD. I went on to manage the Stroke theme of their CLAHRC, a collaboration through which I developed ways to collect and link data between primary care, secondary care and the ambulance service.
Interest in how healthcare is organised and applied brought me to my current work on the Rapid Intervention Service project. Through this research I aim to look at the effectiveness of community interventions to avoid hospital stays for people at risk of being admitted, and to map the variety of these services across the region.
Contact by phone
University of Plymouth
Areas of expertise
Patient experience, mixed-methods research
16 August 2017
A study into a new and more effective treatment for acute stroke in
14 August 2017
We are looking to recruit a part-time Graduate Research
Assistant to support the work of Dr Vicki...
02 August 2017
A PenCLAHRC trial team are looking for volunteers to help study the
benefits of singing...
Theme: Diagnostics & Stratified Medicine
This project would seek to assess how changing the length of clinic
slots and /...
Theme: Mental Health & Dementia
A research programme examining a public health intervention
designed to help members of the public...